52 applicantsPosted by Agency
Talent · 4 days ago
Information Technology Service Management Administrator
Atlanta Metro
Full-time
Hybrid
Mid Level
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Hiring Manager
Emma Corcodilos
Insider Connection @Talent
Responsibilities
Responsible for providing ITSM support to the business and customers
Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity
Work directly with business units, customers, and engineering teams to understand and implement upgrades and changes to the ITSM tool
Qualification
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Required
A very solid understanding of ITIL model/framework
Experience working on the backend of an ITSM tool / Ticketing System
Ability to create dashboards, reports, changes, and upgrades with an ITSM tool (i.e. Ivanti, ServiceNow, etc.)
Ability to gather and understand requirements from customers/users and implement them into the ITSM tool
Preferred
Exposure to Ivanti
Scripting experience - SQL / Python / PowerShell
Exposure to the utilities industry
Company
Talent
Talent is a global recruitment specialist which brings together experts in tech, transformation & beyond.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Quintet Partners
2021-02-09Acquired· by Quintete Yorkway
2018-10-16Private Equity· Undisclosed
Leadership Team
M
Mark Nielsen
Global CEO
Company data provided by crunchbase
