Fiserv · 5 days ago

Digital Operations Engineer

Alpharetta, GA

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Work under supervision in a the 24x7 Incident Response Team (IRT) supporting multiple digital channel entry points and its surrounds

Execute established technical solutions as part of a global matrixed team using AI technology to restore service, using escalation to Tier 2 as a last resort for complex events or issues with major scope of impact

Utilize technical documentation stored in multiple knowledge repositories

Follow a technical training program for a global 24x7 staff by using portions of your shift to study and train

Use defined process for a ticket-based work queue as well as a single observability platform/artificial intelligence technology to collaborate in situational response to events

Coordinate restoration of service with dedicated technology support engineers

Participate in executing team/functional strategic plans and objectives among Domestic and International teams

Execute tactical activity to coordinate restoration of service across multiple technologies (firewall, load balancer, web layer, application layer, database layer and core systems)

Qualification

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Incident managementTicketingMonitoringAlert handlingService restorationProblem-solvingTeamworkCommunicationBusiness IntelligenceServiceNowSplunkMoogSoftAppDynamicsDynatraceFoglightExtraHop