70 applicants

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Company

Original Job Post

JPMorgan Chase & Co. · 4 days ago

User Experience Design

Jersey City, NJ

Full-time

Onsite

Senior Level

$165K/yr - $205K/yr

4+ years exp

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H1B Sponsorship

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Responsibilities

Responsible for planning and delivery of high impact UX Design projects.

Lead projects by interpreting challenges and driving towards the right solution, focusing on value and impact.

Write inspiring service design project proposals.

Facilitate and run collaborative workshops.

Collaborate with other designers, technologists, and product managers.

Plan, conduct, report-on, and advocate for a variety of research methodologies to synthesize and communicate insights.

Create solutions ranging from a strategic level to a tactical one.

Produce artifacts including journey maps, service design blueprints, concept designs, prototypes, and value proposition proposals.

Create and facilitate training sessions to educate design team, product partners, and stakeholders in service design/design thinking.

Participate in design thinking training sessions to help non-design backgrounds understand design and achieve their goals.

Requires up to 10% domestic travel.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer journey mappingHuman-centered designDesign thinkingProject managementDigital touch-points designPrototypingRemote collaborationData analytics interpretationProduct project planningStrategic designTraining facilitationTeam managementPerformance trackingCoaching

Required

Master’s degree in Integrated Innovation for Products and Services, Human Computer Interaction, Computer Science, Behavior Design, or related field of study plus 4 years of experience in the job offered or as Service Design Lead, User Experience Designer/Analyst, Design & Innovation Strategy Consultant, Design Manager, or related occupation

Bachelor’s degree in Integrated Innovation for Products and Services, Human Computer Interaction, Computer Science, Behavior Design, or related field of study plus 6 years of experience in the job offered or as Service Design Lead, User Experience Designer/Analyst, Design & Innovation Strategy Consultant, Design Manager, or related occupation

End-to-end customer journey mapping

Human-centered design tools and technologies, including crazy 8s, round robins, creative matrix, difficulty-impact matrix, abstraction laddering, storyboarding, contextual inquiries, Customer experience assessments, and affinity mapping

Design thinking tools, including user personas, journey maps, and user flows

Alignment tools, including WHY templates and pain point inventory

Project management tools, including Monday.com and Jira

Designing digital touch-points and non-digital channels, including creating journey maps, blueprints and service prototypes

Design and prototyping tools, such as Adobe, Sketch, InVision, or other similar tools

Remote collaboration tools, including Figma and Miro

Interpretation and synthesis of data analytics

Figma/Figjam in creating journey maps and service blueprints

Figma, Sketch, Invision, Adobe xD and related prototyping software in creating low fidelity wireframes and prototypes

Creating product project plans and product roadmaps

Strategic design tools, including Business Model canvas, Vision and Values toolkit, McKinsey 7S framework, BCG matrix, and asset/stakeholder mapping

Creating and facilitating training sessions at cadence

Managing a team of designers, creating learning plans, tracking performance, and coaching

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorgan Chase & Co.

Glassdoor

4.0

With a history tracing its roots to 1799 in New York City, JPMorgan Chase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10,001+ employees

http://www.jpmorganchase.com

H1B Sponsorship

JPMorgan Chase & Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2462)

2022 (3868)

2021 (3211)

2020 (2556)