49 applicants

Company

Original Job Post

Capital One · 2 days ago

Design Director - Capital One Software

McLean, VA

Full-time

Hybrid

Director

$233K/yr - $266K/yr

8+ years exp

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Comp. & Benefits

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Responsibilities

Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences

Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

Engaging in portfolio prioritization to help set the strategy for the team

Managing through shifting priorities to provide clear direction and input on product definition

Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working) to strategically define ideal banking experiences across in-person and digital touchpoints

Creating and facilitating design led workshops to engage and build alignment across different partners and teams

Championing prioritization of design centered product enhancements grounded in research and analysis

Connecting with design community peers by learning, sharing, and teaching

Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Participating in end-to-end product and experience design by:

Leading research to understand customer needs and define opportunities through usability and empathy studies

Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation

Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools

Participating in our RFP process to ensure technology partners support the needs of our customers

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Supporting effective storytelling and presentation of visual concepts to various stakeholders

Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Qualification

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Human-Centered DesignDesign ThinkingLeadershipCross-Channel DesignAgile EnvironmentData-Heavy DesignEnterprise SystemsProduct Design ProcessesFigmaSketchInvisionAdobe Creative SuiteDesign SystemCross-Functional Team Management