200+ applicants

Company

Original Job Post

HackerOne · 3 days ago

Customer Success Manager, 1:Many

Greater Bend Area

Full-time

Onsite

Mid Level

$81K/yr - $87K/yr

3+ years exp

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ComputerInternet

Culture & Values

Hiring Manager

Hannah Meltzer

Insider Connection @HackerOne

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Contribute to the team's library of campaigns, and processes that are standardized 'to drive efficiencies and enable scale

Work with customers to gather and document requirements, then ensure the requirements solve a customer’s business objective(s) through project outcomes and deliverables

Serve as liaison between customers and HackerOne internal departments (sales, engineering, marketing, etc.) in order to ensure that all milestones and requirements are met

Support customers with escalations and keep them up to date on progress toward resolution in the event of any technical or hacker mediation issues

Contribute to the refinement of the HackerOne Customer Success methodology

Participate in strategic presentations to customer stakeholders that help illustrate the value of HackerOne services and progress towards customers’ high-level security goals

Train customers on the HackerOne product set and ensure they are set up for success when interacting with hackers

Deliver data-driven benchmarking, insights and recommendations aimed at expanding customer programs

Champion product features on behalf of customers, and participate in product discussions

Liaison with other touch-points - most frequently triage partners & other internal teams

Qualification

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Project managementCapacityUtilizationSecurity basicsTroubleshootingTechnical communicationData analysisCloud technologiesIT operationsProblem-solvingTime managementCommunicationDecision makingPresentationHuman relationsOrganizationAdaptability

Required

3+ years in a customer-facing services role

Proven ability to organize and execute projects in a consistent, repeatable and reliable manner

Technical conversational knowledge in the following areas: capacity, utilization, and security basics

Excellent time management, communications, decision making, presentation, human relations and organization skills

Ability to adapt to a dynamic environment

Ability to resolve problems in a timely manner

Ability to communicate technical information and ideas so others will understand

Ability to monitor, interpret, and learn based on customer data

General knowledge of cloud technologies, IT operations, project management operations

Must be based remotely in US or Canada, Central or Eastern Timezones. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.