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Radiant Systems Inc ยท 3 days ago
Zendesk Administrator
United States
Contract
Remote
Mid Level
3+ years exp
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Maximize your interview chancesCRMInformation Technology
Hiring Manager
Krishna Bhagat P
Insider Connection @Radiant Systems Inc
Responsibilities
Oversee third-party tools and platforms like Zendesk, Snap Engage, AWS, as well as our custom-built tools and scripts for maintaining these systems
Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CX Technology team
Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions
See opportunities and problems in our current workflows and devise and implement creative solutions
You will be responsible for creating comprehensive documentation and detailed operational playbooks
Maintain community and monitoring platforms, including Khoros Care and Catchpoint
Qualification
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Required
Prior experience administering Zendesk is required (similar large CRMs or support ticketing systems such as Salesforce Service Cloud okay)
Technical acumen and experience configuring software to proactively solve business problems for your team
Preferred
Experience with AWS services is a plus.
Experience using scripting (Bash, Applescript, Python etc) to automate workflows is a plus
You have good communication skills that enable you to interact effectively with both users and cross-functional teams
Company
Radiant Systems Inc
Radiant Systems, Inc. is a certified Minority Business Enterprise, a Global Consulting company founded in 1995.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Rayn Kamesh
Head of Sales/Director, Strategic Partnership - MSP/VMS Accounts
Company data provided by crunchbase
