70 applicants

Company

Original Job Post

AppCard, Inc. · 1 day ago

Customer Success Manager

NYC Metro Area

Full-time

Onsite

Mid Level

1+ years exp

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Hiring Manager

Roni Sela

Insider Connection @AppCard, Inc.

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Serve as the main point of contact between the client and AppCard throughout the implementation process;

Manage the implementation process end to end including; collecting required documentation, advising the client through designing their loyalty program, equipment installation, testing process, and launch day;

Manage many implementation projects at once efficiently;

Train clients on how to use the AppCard platform;

Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy;

Become a product expert in the AppCard platform to best leverage AppCard’s product offering;

Monitor usage and product adoption in the immediate post-launch phase;

Identify upsell opportunities and generate new revenue during the implementation process;

Understand, adapt to, and help build AppCard’s ongoing product and technology developments;

Assist clients with basic troubleshooting on various software and hardware issues that may arise;

Work cross-functionally with customer success, development, finance, tech support, product, and marketing;

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementProject managementSoftware implementationFront endBackendRetail businessTechnical supportProduct supportSAAS industry experienceCustomer-oriented communicationTime managementOrganizationProblem-solvingFast learnerPOS SystemsSalesforceJIRABI ToolsExcelG-Suite

Required

1-2 years of experience as an account manager

You are a customer-oriented individual

Excellent oral and written communication skills

Excellent time management and organization skills

Experience managing complex software/hardware implementation projects

Tech Savvy; basic understanding of front end vs. backend

Understanding of retail business needs

Fast and autonomous learner

Provide technical and product support

Advantage: experience in either – account management, project management, customer success, professional services, SAAS / Tech industry experience

Preferred

Bonus: experience using POS systems, SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite

Company

AppCard, Inc.

Founded in 2011 by the team behind ICQ, Dotomi and Jajah—and backed by Peter Thiel, (via Founders Fund), Eric Schmidt (via Innovation endeavors) and Jerry Yang, AppCard disrupts traditional retail sales with its global platform for data-driven marketing.

Founded in 2011

New York, New York, USA

51-200 employees