59 applicants

Company

Original Job Post

Tillster · 3 days ago

Product Operations Analyst

California, United States

Full-time

Onsite

Mid Level

$90K/yr - $120K/yr

3+ years exp

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Responsibilities

Sets up Brand/store/POS setup, menu publish, and quality control.

Evaluate menus in order to collaborate with the Customers and create the most effective menu structure for marketplace menus.

Builds Menus, UAT, Pilot, Regional, and National Rollout Dates with Sales, Brand, Product, and Support.

Review all menu content for accuracy as part of onboarding and ongoing Brand maintenance

Processing End-to-End order injection testing as part of onboarding and ongoing Brand maintenance

Brand support on restaurant’s menu change and store maintenance requests.

Provides training to newer analysts on how to use the TCE Admin tool.

Provides Customer training of TCE Admin tool.

Qualification

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Multi-lingual spanishMulti-lingual english3-5 years professional work experienceBasic knowledge of restaurant POSQA experienceExperience in restaurant industryCommitment to accuracyExperience working independently within a team environmentMust be able to work fully remotelyDetailed-oriented customer service multitaskProfessionalLikeableEnthusiasticEnergetic team player

Required

Multi-Lingual: Spanish and English

3-5 years professional work experience

Basic knowledge of Restaurant POS, such as Aloha, Micros, POSitouch etc.

QA experience is a strong plus

Experience in Restaurant industry is a strong plus

Detailed-oriented with a commitment to accuracy and adherence to established procedures

Excellent customer service skills

Ability to multitask, stay organized and work with shifting priorities

Experience working independently within a team environment

Professional and likeable

Enthusiastic and energetic team player

Must be able to work fully remotely, including access to high-speed internet

Benefits

Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.

Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.

Holidays: The company observes ten (10) paid holidays per calendar year.

Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.

Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.

Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.