Revalize · 3 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

2+ years exp

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ComputerData Integration

Hiring Manager

Lance Morales

Insider Connection @Revalize

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal.

Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 25 - 75kARR)

Increase customer retention by conducting regular check-ins, and performing business reviews, where applicable.

Monitor account health indicators to identify churn risk and develop strategies for mitigation.

Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback.

Present value of Revalize products with customers, effectively managing objections to mitigate churn.

Support customer nurture activities and campaigns in partnership with Marketing.

Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals.

Qualification

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Customer SuccessAccount ManagementRenewal ManagementUnderstanding Business NeedsProblem-SolvingCommunicationListeningPresentationProactiveOrganizedCollaborativeDetail-OrientedTechnology ExperienceSaaS ExperienceSoftware ExperienceCustomer ManagementEscalation ManagementTravel ManagementRelationship BuildingProblem SolvingRevenue Generation

Required

2+ years of experience in Customer Success or Account Management or other customer-facing role.

Experience managing renewal and negotiation conversations.

Professional presence with ability to listen to, understand and present to customers.

Ability to understand customer’s business needs and how those connect back to product value.

Strong verbal and written communication skills with a passion for delivering an excellent customer experience.

Proactive problem solver with experience developing creative solutions for customers and the business.

Highly organized, collaborative, and detail-oriented.

Preferred

Successful track record managing customers with demonstrated strength in building relationships managing escalations, and ability to increase revenue.

2+ years of Technology / SaaS / Software experience a plus

Bachelor's degree preferred

Limited travel