HeliosX Group · 3 days ago

Operations Coordinator

Florida, United States

Full-time

Onsite

Entry, Mid Level

$60K/yr - $70K/yr

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Responsibilities

Share the rota with teams. Monitor rota adherence and follow up with prescribers directly on any non-adherence. Escalate non-adherence issues to Operations Managers

Manage all rota change requests, coordinate directly with prescribers and ensure they follow team policy, e.g. sufficient notice for change or pre-arranged cover from a colleague.

Monitor workstream queues throughout the day and make / communicate rota adjustments to ensure SLAs are optimised.

Monitor orders left on-hold by the team (e.g. for escalation) and ensure these are addressed promptly by the team.

Support the Operations Manager with preparing service performance reporting. Follow up with prescribers if timesheets aren’t submitted.

Monitor performance metrics, investigate outliers and share findings with Operations Manager.

Provide performance feedback to prescribers as required by Operations Manager.

Support the Operations Managers with engagement initiatives to motivate the team and celebrate success.

Provide administrative support for set-up, renewal and on-going monitoring of CPA and PC contracts, prescriber licence applications and checks and required regulatory audits across the team.

Ensure good documentation management / Airtable hygiene for the above.

Support recruitment by coordinating job postings, scheduling interviews and liaising with candidates.

Support onboarding, welcoming new joiners, being key point of contact for administrative queries and setting up system access in line with state licences.

Support in triaging Complaints & Incidents to the relevant teams, prompting resolution on a timely basis for any outstanding.

Approve contractor invoices, escalating to Operations Manager if billing outside of expectation.

Support in renewing business insurance and certifications.

Provide general support to other teams as requested.

Qualification

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Google SheetsExcelData VisualizationAdministrative ExperienceRota ManagementStaff SchedulingProblem-SolvingAttention to DetailOrganizational SkillsCommunication Skills