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Overview

Company

Original Job Post

Valet Living · 5 days ago

District Manager

Columbus, OH

Full-time

Hybrid

Mid, Senior Level

$47K/yr - $52K/yr

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Responsibilities

Drive service excellence by ensuring daily and nightly completion of resident doorstep trash/recycle/compost pick-up for assigned communities

Create a scheduling plan in partnership with your Operations Manager based off monthly and weekly trash workload

Comply with, promote, and train Service Valets on collection policies and procedures

Drive system (iValet) compliance through consistent communication, training, and development of all Service Valets

Plan and manage the collection process by fully utilizing the tools provided to ensure budget targets are achieved and client requirements are met

Track nightly performance against key performance indicators (KPIs) and contribute to service transformation and business growth by recommending productivity improvements

Increase Service Valet retention through promoting a sense of associate belonging and ensuring a high level of engagement

Provide on-call support to Service Valets and assigned communities

Report safety incidents in a thorough and timely manner

Regularly complete community checks to ensure quality standards are maintained

Address associate development needs and facilitate appropriate coaching or training opportunities

Attend team meetings virtually, in person, or off-site when needed

Perform other duties as assigned

Qualification

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Data AnalysisMS OfficeEmployment Law KnowledgeManagement ConceptsWorkload ManagementProblem-SolvingLeadershipCommunicationAdaptabilityAccountability

Required

High school diploma or GED equivalent

Proven track record in building and leading successful teams

Strong analytical skills with experience working with spreadsheets and data analysis

Proficiency in MS Word, Outlook, Excel & PowerPoint

Solid understanding of basic employment law, customer service principles, and leadership/management concepts

Demonstrates unwavering work ethic, integrity, and a strong sense of accountability

Ability to effectively manage stress and adapt to a changing work environment

Demonstrates exceptional verbal and written communication skills, fostering effective and engaging interactions with individuals

Proven ability to build and maintain effective teams, while holding oneself and others accountable

Excellent task prioritization skills, with the ability to organize and manage workload based on clients’ needs

Valid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy

This position requires that you can lift and/or carry up to 50lbs, walk distances including up and down stairs, bend at waist and/or knees and lift arms at/over shoulders

Ability to occasionally work outdoors and work/drive in changing weather conditions

Ability to be exposed to disagreeable odors