98 applicants
R3 Continuum · 4 days ago
Response Coordinator
United States
Full-time
Remote
Entry Level
1+ years exp
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Maximize your interview chancesMedicalRisk Management
Hiring Manager
Nadia Beni
Insider Connection @R3 Continuum
Responsibilities
Process inbound/outbound calls and other communications related to the coordination of DEM services
Ensure all case information regarding DEM services is accurately received, documented, and communicated in accordance with customer and client specific protocols
Identify, qualify, and assign consultants to DEM service requests
Review case details, response instructions, and contract terms with assigned consultants; negotiating contract terms when necessary
Contact the referral source and confirm with the client the availability of assigned consultants
Provide communication with the on-site contact person to coordinate response as needed
Recruit qualified consultants from various sources when network resources are not available
Discuss reporting methods, terms, and instructions with assigned consultants
Receive and submit preliminary reports from assigned consultants to R3c’s database
Maintain database files containing customer, client, and consultant information
Communicate ongoing and unresolved issues to the team as necessary
Monitor group email box to ensure all communications are addressed
Receive and document feedback from customers and clients regarding R3c services
Coordinate and shape responses for new customers, describe and cross-sell R3c products and services appropriately
Remain flexible and available to work in response to potential disasters and/or large-scale disruptive events that can occur at any time
Qualification
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Required
Ability to multi-task and adhere to deadlines when faced with multiple interruptions and sometimes stressful situations
Can confidently establish priorities based on workload, focusing on attention to detail and accuracy
Ability to analyze and problem-solve issues to identify areas of process improvement and increase efficiencies
Able to work independently to handle and resolve problems on own, but also know when to collaborate with staff and be a team player
Ability to assess the importance and relevance of information and effectively share to the appropriate person
Excellent oral and written communication skills to effectively communicate with clients, clinicians, vendors, and staff
Basic understanding of R3c services
Courteous and professional demeanor while demonstrating enthusiasm and commitment to company vision and mission
Ability to maintain confidentiality utilizing HIPAA guidelines
Advanced computer skills, including Microsoft Word and Excel and a willingness to learn new software programs
Preferred
1-2 years of customer service experience preferred
Experience in a behavioral health or medical field preferred
Call center experience preferred
Associate's or Bachelor's degree preferred but not required
Benefits
Flexible Schedule
Overtime/Additional Hours
Company
R3 Continuum
Navigate the complexity of behavioral health absence management.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Linda Saggau
Chief Of Staff
Company data provided by crunchbase
