ADB SAFEGATE · 3 days ago

Customer Success Specialist

USA

Full-time

Onsite

Mid Level

2+ years exp

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Aerospace

Insider Connection @ADB SAFEGATE

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Supporting aftermarket order tracking, price quoting, and scheduling

Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes

Managing timelines and tasks to ensure schedules are met

Selling products and services

Communicating with customers to provide updates, field questions, and respond to other requests

Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints

Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Providing Accounts Receivable follow-up on past due accounts including collections calls, tracking/recording collections data and information from customers

Qualification

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Software ManagementDatabase SystemsOrder ManagementProcess ManagementProblem-SolvingAdaptabilityBilingual Spanish