200+ applicants

Company

Original Job Post

One Firefly · 3 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$55K/yr - $65K/yr

4+ years exp

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AdvertisingInformation Technology

Culture & Values

Insider Connection @One Firefly

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide consistent, ongoing, and proactive communication to clients before, during, and after their marketing campaigns; deliver a VIP experience

Conduct outreach to dealers for program enrollment

Schedule and conduct mid-point and end-of-campaign performance calls with clients; review and explain marketing metrics related to emails, paid advertising, landing pages, live chat, and other core marketing tactics

Develop strong relationships with clients

Gather feedback, testimonials, successes, and quantitative sales related to deployed campaigns

Discuss and pitch One Firefly marketing solutions with the goal to convert first-time clients into repeat, core customers

Field incoming campaign leads, speak with end-users to understand their needs, and practice organized calendaring to schedule consultations on behalf of clients (transition leads from “Marketing Qualified Leads” to “Sales Qualified Leads”

Notify clients when campaign leads are generated; proactively contact clients to gather information on lead outcome

Assist with onboarding as needed

Support manufacturer lead sourcing efforts; field leads captured on corporate site, disperse to clients, schedule consultation calls, and follow-up with clients on outcome

Serve as the primary point of contact for clients enrolled in One Firefly’s manufacturer programs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Inside salesAccount managementClient relationship managementProactive outreachEnglish languageSpellingGrammarMarketing performance analysisConsultingSEMEmail marketingSocial media productionMarketing campaign optimizationGoogle AnalyticsProject managementResource utilizationProblem-solvingHard-workingEmpathyPatienceAdvocacyConflict resolutionTeam playerLifelong learningTeam collaborationMarketing experienceCommunication

Required

Bachelor’s Degree in Business, Marketing, English, Communications or similar field strongly desired

At least 4 years experience working in inside sales and/or account management in a marketing setting

Proven track record of client relationship management

Superior communication skills with proven proactive outreach and follow up

Superior English language abilities

Superior verbal and written communication skills, including strong active listening skills with exceptional spelling and grammar

Experience analyzing and explaining marketing performance and metrics and serving as a consultant for marketing techniques and strategies

Knowledge in basic principals around SEM, email marketing, social media production

Experience optimizing marketing campaigns; providing key recommendations and insights

Experience using Google Analytics

Demonstrates winning customer service techniques such as empathy, patience, advocacy and conflict resolution

Demonstrates ability to manage multiple projects simultaneously, set priorities, organize, utilize resources, and meet deadlines through to completion

Results-driven with a proven record of following through on commitments

Embrace an attitude of lifelong learning

A team player who enjoys team collaboration

Comfortable working remotely and on frequent video conferences (daily)