50 applicants
Sparksoft Corporation ยท 2 days ago
Communications Specialist
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesCloud ComputingCyber Security
Insider Connection @Sparksoft Corporation
Responsibilities
Develop and implement comprehensive communication strategies to support service desk operations.
Create clear, concise, and engaging content for various communication channels including emails, newsletters, informational website updates and knowledge base articles.
Act as the primary point of contact for communication with internal and external stakeholders.
Provide technical writing expertise for web publications and outreach initiatives.
Ensure that all service desk communications adhere to standards and guidelines by maintaining consistent branding and messaging.
Conduct regular meetings with the client and IT vendor to collect information and ensure accurate messaging.
Collaborate with the IT vendor to maintain a list of all user email addresses for accurate messaging.
Develop and execute crisis communication plans to manage major events and emergencies effectively.
Stay updated on the latest communication trends, tools, and best practices.
Continuously seek innovative ways to improve communication effectiveness and user engagement.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5 to 8 years of experience in a communications role, preferably within IT or service desk domain.
Excellent written and verbal communication skills.
Proficient with communication tools and platforms (Cvent, Govdelivery, etc.)
Strong project management and interpersonal skills.
Candidates must be able to obtain and maintain a Public Trust clearance.
Candidates must have lived in the United States 3 out of the past 5 years.
Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
Preferred
Ability to work effectively with multiple vendors and teams.
Relevant certifications in communications or project management are a plus.
Company
Sparksoft Corporation
Sparksoft helps the clients achieve their business objectives by providing Innovative, best-of-breed software products and technology solutions at substantial cost savings.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sundi Natarajan
Co-Founder & CFO
Company data provided by crunchbase
