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Company

Original Job Post

Health Care Service Corporation · 3 days ago

Resource Management Analyst

Richardson, TX

Full-time

Onsite

Mid Level

2+ years exp

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Health InsuranceInsurance

H1B Sponsorship

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Insider Connection @Health Care Service Corporation

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Responsibilities

Review and manage real-time/intraday workforce management of front or back office functions.

Analyze reporting to improve caller experience, work queue management, and front line production staff performance management.

Optimize back office and call center operational activity.

Ability to travel.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ClaimsInterpersonalOrganizationalProblem-SolvingCommunicationWorkforce management softwareSchedulingPerformance trackingWorkforce management planningContact centerHard-working

Required

Bachelor degree or 4 years of business experience.

2 years of experience in a claims or customer service.

Interpersonal and organizational skills.

Analytical and problem-solving skills.

Clear and concise written and verbal communication skills.

Preferred

Bachelor degree.

Blue Chip experience.

Experience with Workforce Management software (scheduling, performance tracking, reporting).

2 years of experience in Workforce Management planning in a contact center with at least 50 employees.

Ability to travel.

Benefits

Employee Referral Program

Workforce Development Plans

Drug screening and background investigation

Company

Health Care Service Corporation

Glassdoor

4.0

Health Care Service Corporation is a customer-owned health insurance company.

Founded in 1936

Chicago, Illinois, USA

10,001+ employees

https://www.hcsc.com

H1B Sponsorship

Health Care Service Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (93)

2022 (135)

2021 (103)

2020 (55)