Help Desk Analyst @ Get It Recruit - Hospitality | Jobright.ai
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Help Desk Analyst jobs in New York, NY
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Get It Recruit - Hospitality ยท 3 days ago

Help Desk Analyst

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry Level

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Human Resources Services

Insider Connection @Get It Recruit - Hospitality

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Responsibilities

Provide expert technical support to team members, assisting with desktop and network issues, data access, logins, and more on a daily basis.
Prioritize and escalate trouble tickets as needed to ensure timely resolution.
Offer knowledgeable assistance on desktop support issues and maintain accuracy in all interactions.
Monitor and respond promptly to technical support emails and phone calls, ensuring all issues are addressed efficiently.
Document all support interactions and resolutions accurately.
Maintain inventory of company hardware and assist with office moves and additions.
Monitor system performance and escalate issues to the appropriate support teams when necessary.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft WindowsTCP/IPDHCPDNSNetworking protocolsMicrosoft Windows ServerOffice SuiteComputer upgradesTroubleshootingParts replacementMicrosoft Active DirectoryAzure Active DirectoryDocumentationMacOSMicrosoft Windows 10Microsoft Windows 11Microsoft Active Directory 2012Microsoft Office SuiteWordExcelOutlookCommunicationInterpersonal

Required

High School Diploma or equivalent, with experience in a technical support role.
Proficiency in Microsoft Windows 10 and 11, along with familiarity with TCP/IP, DHCP, DNS, and other networking protocols.
Experience with Microsoft Windows Server (2008 and above), Office Suite (Word, Excel, Outlook), and Office 365.
Hands-on experience with computer upgrades, troubleshooting, and parts replacement.
Familiarity with Microsoft Active Directory (2012 and above) and Azure Active Directory.
Strong documentation and communication skills, with a preference for experience with MacOS.
Ability to lift up to 50 lbs and strong interpersonal skills are essential.

Preferred

Technical certifications such as A+ or Network+ are preferred.

Company

Get It Recruit - Hospitality

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Get.It Recruit | Hospitality - Helping companies of all sizes accelerate their hiring.
dateFounded in 2006
location
Washington, DC
people-size2-10 employees
web-link
https://www.get.it/business/get-it-recruit-hospitality/jobs

Funding

Current Stage
Early Stage
Company data provided by crunchbase
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