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4A Consulting, LLC · 3 days ago
Help Desk Support Specialist
Maryland, United States
Full-time
Onsite
Senior Level
5+ years exp
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Responsibilities
Assist the desktop staff with daily end-user support, including replacement and imaging of computers, laptops, thin clients, and tablets.
Work with the assigned lead for all desktop related projects to assist in user testing.
Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared.
Provide input and recommendations as to deployment and scheduling.
Assist with other members of desktop staff to deploy new or upgrade additions to present specifications. C. Installation and troubleshooting of printers, plotters, and copiers.
Assist in monitoring the SHA Desktop Maximo queue, triage and resolve service requests assigned to the queue. Document resolutions in the service request worklog.
Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow.
Attend and participate in desktop support staff meetings, or other meetings within SHA as a representative of the desktop team, as required.
Ensure SHA OIT’s SOP, policies and procedures are followed.
Qualification
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Required
At least five years of experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
At least five years of experience using service desk software (opening, documenting, closing, follow up on service calls).
At least five years of experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners, and copiers.
At least five years of experience in Email/ Scheduling: Microsoft Outlook 2013, 2016.
At least five years of experience with Active Directory including troubleshooting PC and Microsoft hardware or software.
At least five years of experience Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
At least five years of experience Installing and configuring server operating systems: Windows 2012.
At least five years of experience Installing and configuring Microsoft Active Directory services.
At least five years of experience Installing and configuring Remote control tools.
At least five years of experience Installing and configuring System Center Configuration Manager (SCCM)
Preferred
Microsoft Certified Solutions Expert
SQL Certified Database Administrator
Bachelor's degree in a related field or equivalent experience.
Company
4A Consulting, LLC
4A Consulting has extensive experience on Program/ Project Management, Business Process Management, Enterprise Architecture, Legacy Systems Modernization and Cloud implementations, Data Management, Design & Development using Agile Methodologies, Testing with key emphasis on Regression and Automated Testing, and Production Operations Support.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
