myGwork - LGBTQ+ Business Community · 2 days ago

Digital Operations Engineer

Alpharetta, GA

Full-time

Onsite

Mid Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Internet

Insider Connection @myGwork - LGBTQ+ Business Community

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Work under supervision in a 24x7 Incident Response Team supporting multiple digital channel entry points and its surroundings.

Execute established technical solutions as part of a global team using AI technology to restore service.

Utilize technical documentation stored in multiple knowledge repositories.

Follow a technical training program for a global 24x7 staff.

Coordinate restoration of service with dedicated technology support engineers.

Participate in executing team/functional strategic plans and objectives among Domestic and International teams.

Execute tactical activity to coordinate restoration of service across multiple technologies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Incident managementTicketingMonitoringAlert handlingService restorationProblem-solvingTeamworkCommunicationBusiness IntelligenceServiceNowSplunkMoogSoftAppDynamicsDynatraceFoglightExtraHop

Required

2-5+ years of experience in a technology operations environment, preferably in incident management

2 + years experience as part of a team that supports new ticketing, monitoring, and support technology

2 + years experience in alert handling, driving outages and major incidents on a bridge call towards service restoration

Bachelor's degree, or an equivalent combination of education, work, and military experience

Preferred

Experience in using Business Intelligence (BI) to manage team activity and performance

Experience in using ServiceNow and associated reporting

Experience with using Splunk

Experience with the following tools or equivalent technologies: MoogSoft or an artificial intelligence (AI) observability platform, AppDynamics application performance monitoring, Dynatrace application performance monitoring, Foglight database performance monitoring, ExtraHop network interaction/detection monitoring