AMISEQ · 2 days ago

Zendesk Administrator

United States

Contract

Remote

Entry Level

1+ years exp

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Responsibilities

Oversee third-party tools and platforms like Zendesk, SnapEngage, AWS, as well as our custom-built tools and scripts for maintaining these systems

Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CX Technology team

Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions

See opportunities and problems in our current workflows and devise and implement creative solutions

Responsible for creating comprehensive documentation and detailed operational playbooks

Maintain community and monitoring platforms, including Khoros Care and Catchpoint

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Zendesk AdministrationSalesforce Service CloudTechnical SupportIT AdministrationSoftware ConfigurationProblem-SolvingCommunicationAWS servicesScriptingBashAppleScriptPythonAutomate workflows