72 applicants

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Company

Original Job Post

Lowe's Companies, Inc. · 4 days ago

Project Support Professional

Albuquerque, NM (SSC) 3949

Full-time

Onsite

Entry Level

$17.56/hr - $29.27/hr

1+ years exp

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HardwareHome Renovation

H1B Sponsorship

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Responsibilities

Answer inbound calls from customers, service providers and stores to provide installation project support.

Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather project information.

Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure alignment.

Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.

In coordination with stores and customers, arrange product delivery to ensure work can begin on time.

Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.

Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.

Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).

Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.

Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.

Drive for results by consistently achieving goals and completing tasks/activities on time.

Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.

Adapt to a fast-paced environment with evolving process enhancements.

Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

RemodelingConstruction Industry KnowledgeCustomer ServiceProject CoordinationProblem SolvingProject managementContact center environmentConstructionBilingual

Required

High school diploma or GED

1- 3 years' experience in a customer facing role

1 year of experience in project coordination OR experience in remodeling or construction industry

Preferred

Bachelor's degree in a related field of study

1 year of experience in project coordination OR experience in remodeling or construction industry

1 year of experience working in a Project Management function

Experience in contact center environment

Knowledge of remodeling and construction

Bilingual

Company

Lowe's Companies, Inc.

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.

Founded in 1946

Mooresville, North Carolina, USA

10,001+ employees

https://www.lowes.com

H1B Sponsorship

Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (283)

2022 (431)

2021 (292)

2020 (367)