68 applicants

Company

Original Job Post

Red Hat · 4 days ago

Principal Business Systems Analyst

Raleigh

Full-time

Onsite

Senior Level

$128K/yr - $170K/yr

4+ years exp

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Responsibilities

Establish and manage strategy for the channels in which associates can seek help and support, including the service portal, support chat, and ServiceNow mobile.

Make business decisions and clearly communicate requirements through epics and stories so they are understood.

Collaborates with the agile development team, including UX designer and UI developer, on detailing the user stories and defining acceptance criteria.

Participate in the scrum ceremonies (daily, planning, demo, and retro) with the development team.

Verify features related to ServiceNow Service Portal after upgrades and feature releases and work closely with other ServiceNow product and process owners within Red Hat to identify opportunities and/or conflicting initiatives.

Coordinate with Enablement lead and OCM lead to plan communication and training activities related to new/changed features/functionality released.

Coordinate with Knowledge as a Service (KaaS) or technical writer to create and maintain the Knowledge Base Articles related to the ServiceNow Service Portal.

Identify KPIs (Key Performance Indicators), create metrics and develop dashboards based on HotJar and Google Analytics.

Support the Citizen Developer Program to ensure adoption of the established best practices for the ServiceNow Service Portal product.

Qualification

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Business AnalysisProduct OwnershipAgile FrameworksITILService Management FrameworksServiceNow PlatformServiceNow Service PortalMobile AppsAI TechnologyDigital Product OwnershipProduct VisionRoadmap Development

Required

Bachelor’s degree (U.S. or foreign equivalent) in Information Systems, Software Engineering or related field (in lieu of a 4-year Bachelor’s degree, will accept a 3-year degree from an accredited U.S. or foreign university) and four (4) years of experience in the job offered or related role.

Must have four (4) years of business analyst or product owner direct experience.

Must have two (2) years of experience with: Agile Frameworks; ITIL or Service Management Frameworks; ServiceNow Platform; and ServiceNow service portal, mobile apps, and AI technology.

Must have experience with digital product ownership including developing and maintaining the product vision and roadmap.

Company

Red Hat

Glassdoor

4.1

Red Hat is a software company that offers enterprise open source software solutions. It is a sub-organization of IBM.

Founded in 1993

Raleigh, North Carolina, USA

10,001+ employees

http://www.redhat.com

H1B Sponsorship

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