Belong · 4 days ago

Onboarding Operations Associate

Miami, FL

Full-time

Onsite

Entry Level

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Consumer SoftwareHospitality

Insider Connection @Belong

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Customer Centricity: Your goal is to treat each home as if it were your own, ensuring that only the right work is done in the home, and that homeowners aren’t charged more than they should be for those repairs.

Project Management: Each home we take on requires working with general contractors, a marketplace of vendors, or directly with maintenance professionals to get the job done. You’ll need to stay organized and keep vendors and partners accountable.

Quoting & Vendor Selection: Choose the right vendor for the job, based on quality and price.

Proactive Communications: Vendors in the field do not always make time to keep us updated, so you will need to stay on top of them to get constant updates. Updating homeowners during this process is key to a great experience.

Attention To Detail: Ensure that no repair is skipped, and no quote is off.

Product Mindset: Opportunity to partner with the product team, providing feedback on the homeowner’s experience and improve the app and automated communications.

Qualification

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Miami residencyProblem-solvingCommunicationInterpersonalIndependenceTeamworkReal EstateProperty ManagementHome ConstructionFluency in SpanishExperience working with customers