Endeavor Business Media · 3 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$59K/yr - $83K/yr

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B2BMedia and Entertainment

Insider Connection @Endeavor Business Media

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Responsibilities

Collaborate directly with the sales team to answer questions, scope solutions, and develop client proposals.

Work closely with the business development team on new CPL (Cost Per Lead) and non-endemic CPL programs to identify and capitalize on new opportunities.

Present lead generation offerings to clients, effectively addressing their questions and concerns.

Support the discovery and scoping of lead guarantee program opportunities through direct engagement with clients.

Manage the delivery of complex, large-scale, and cross-sell lead guarantee programs.

Serve as a point of escalation for post-sale issues related to lead filters, volume, and pace of lead delivery that cannot be resolved by the Program Manager.

Create target personas across EBM (Enterprise Business Management) and within specific markets.

Collaborate with Marketing Solutions leadership to continually refine and launch new lead generation solutions.

Qualification

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Lead GenerationCustomer SuccessSales SupportDirect SalesDigital MarketingProject ManagementOrganizational AbilitiesStakeholder ManagementProblem-Solving PresentationClient-FacingCollaborationCRM Platforms