Astrea Bioseparations · 3 days ago

Field Application Specialist - Bioprocessing

California, United States

Full-time

Onsite

Mid Level

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BiotechnologyGenetics

Hiring Manager

Jayne McGuire

Insider Connection @Astrea Bioseparations

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Addressing responses to technical support questions from customers and sales team members

Managing the administration of cases in Salesforce

Working with internal customers (Salesforce lead, marketing) to develop and improve systems around technical support case management and customer feedback

Providing technical support and follow-up for the sales team in pre and post-sales

Leading and directing technical presentations and discussions with customers and the sales team

Liaising with R&D to provide technical support to internal and external customers and the sales team

Identifying suitable seminars, conferences, etc., to further support Astrea Bioseparations products and the sales team

Qualification

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BiochemistryBiotechnologyChromatographyProtein purificationGene therapyAstrea product knowledgeCustomer troubleshooting