200+ applicants
DocuSign · 3 days ago
Lead Customer Success Account Manager
United States
Full-time
Remote
Senior Level
$123K/yr - $183K/yr
12+ years exp
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Responsibilities
Prevent risk and drive growth in our top customers through early engagement, driving value, engaging with key partners and mapping our customers to our executives as measured by renewal outcomes
Achieve financial and strategic revenue, bookings and billings targets
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies, up to and including Executive Engagement
Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust
Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our products, and we are aligned with our customers primary objectives
Be accountable for the full adoption strategy across multiple products, using key collaborators across the Docusign ecosystem to deliver comprehensive paths for success
Serve as the primary point of contact and facilitation on behalf of our customers for any issue concerns
Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts
Discuss and advise on core functionality and features beyond the fundamentals, and effectively communicate the art of what is possible
Act as a Docusign expert for our customers, identifying process gaps and coordinating with Docusign resources to ensure successful adoption and deployment
Increase account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable
Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign
Travel occasionally to build customer relationships and improve overall partnership, up to 20%
Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
Qualification
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Required
12+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success
BA/BS degree or equivalent work experience
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with complex deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach and establishing credibility quickly with senior level executives across the organizations
Experience with leading an adoption strategy across large-scale organizations, serving as a change agent for the customer
Preferred
Strong contract negotiation skills with experience driving complex, high value multi-year contracts to completion
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to interact with and influence all levels from individual contributors to executives
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Project management, business process reengineering and change management methodology knowledge and/or first-hand experience
Salesforce experience
Excellent written and verbal communication skills
Ability to conduct value analysis around ROI
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
DocuSign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5,001-10,000 employees
H1B Sponsorship
DocuSign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (197)
2022 (221)
2021 (250)
2020 (131)
Funding
Current Stage
Public CompanyTotal Funding
$536.2MKey Investors
Founders Circle CapitalGreenspring AssociatesAkkadian Ventures
2018-04-27IPO· nasdaq:DOCU
2017-06-13Secondary Market· Undisclosed
2017-03-01Secondary Market· Undisclosed
Leadership Team
Allan Thygesen
Chief Executive Officer
Kamal Hathi
Chief Technology Officer
Recent News
2024-06-05
2024-06-05
Company data provided by crunchbase
