200+ applicants
Team Velocity · 3 days ago
Website Product Manager
United States
Full-time
Remote
Mid Level
2+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesAdvertisingMarketing
Hiring Manager
Donna Bannister
Insider Connection @Team Velocity
Responsibilities
Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity
Responsible for a full and/or complex account load
Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
Execute monthly reporting with your customer to ensure a healthy and satisfied relationship
Reporting should include, Team Velocity provided KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
Assess, prioritize, and present new feature requests received from your customers to leadership
Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio
Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
BS/BA in related discipline OR an equivalent combination of education and work experience
2-3 years of progressive and successful experience in retail automotive management OR successful advertising account management experience
Demonstrated understanding of dealership operations
Proven experience and demonstrated ability to effectively work with all levels within the dealership
Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)
Google certifications (Ads, Analytics, Video, Mobile, etc.)
Demonstrated written, verbal, and phone communication, and interpersonal skills
Demonstrated customer service skills and outstanding relationship management capabilities
Highly motivated self-starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
Demonstrated knowledge in using Salesforce
Demonstrated computer knowledge including MS Office – Word, Excel & PowerPoint
Demonstrated knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
Solid analytical skills and data-driven thinking
Possess the skills and ability to work independently
Benefits
Medical
Dental
Vision
401(k)/matching
Paid vacation
Wellness
Company
Team Velocity
Team Velocity is revolutionizing the automotive industry with technology that digitizes the car buying and vehicle ownership processes.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Boice
CEO, Chairman and Co-Founder
Dean Dixon
Chief Technology Officer
Company data provided by crunchbase
