Arrow Exterminators · 3 days ago

IT Specialist

Orlando, FL

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

System Administrator-type responsibilities including effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.

Identify, troubleshoot and correct issues with corporate systems in order to ensure that employees are always not only satisfied, but extremely happy with both the process and resolution of the issue.

Assist with various internal projects ranging from setting up new service centers with computers and VOIP phone systems, mobile device configuration and support (cell phones, iPads, etc.), printer support, operational improvements and hardware / software upgrades.

Identify opportunities to further develop and improve operational procedures.

Provide phone and email technical analysis and support for the remote employees as well as travelling staff members.

Multitask effectively during extremely busy times and prioritize to achieve the maximum impact.

Properly document and track all work related activities within our ticketing system.

Ability to take ownership of issues and follow through to completion with minimal supervision.

Show patience and professionalism with coworkers while in stressful situations.

Qualification

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Windows desktop supportMicrosoft Entra IDHelpdesk ticketing softwareCRM softwareComputer networkingVoIP systemsIOS devicesJamfIP-based networkingProblem-solvingVerbal communicationTeamworkDetail-oriented analyzeOrganizational skillsMCSECCNASQL DatabasesMicrosoft Entra ID AdministrationCisco Meraki NetworkCustomer Service