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Capgemini · 3 days ago
Senior Genesys Developer
Chicago, IL
Full-time
Onsite
Senior Level
3+ years exp
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Hiring Manager
Arif Shaik
Insider Connection @Capgemini
Responsibilities
At least 3 to 5 years of experience in application development, focusing on multichannel self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX.
Functional and hands-on experience in developing Voice and Non-Voice applications (SMS, Email, Chat Bot, etc.) solutions using Genesys Cloud CX Architect.
Proficient in developing and implementing third-party integrations, such as AWS Lambda, Lex, Polly, and CRM systems like Salesforce.
Proven track record in delivering customer interaction solutions across various channels, including IVR, web, email, chat, SMS, and social media.
Thorough understanding of Genesys Framework Integration with internal and external components, and experience in delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
Deep knowledge of various Self-Service and speech recognition vendors, including hands-on experience with leading products from Amazon, Genesys, and Nuance, as well as knowledge of WFM Reporting and Analytics.
Experience in complex development environments, either single or across multiple platforms.
Must be a Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Recording, Reporting, etc.).
Ability to work effectively in a remote, virtual, and global environment.
Qualification
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Required
At least 3 to 5 years of experience in application development, focusing on multichannel self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX.
Functional and hands-on experience in developing Voice and Non-Voice applications (SMS, Email, Chat Bot, etc.) solutions using Genesys Cloud CX Architect.
Proficient in developing and implementing third-party integrations, such as AWS Lambda, Lex, Polly, and CRM systems like Salesforce.
Proven track record in delivering customer interaction solutions across various channels, including IVR, web, email, chat, SMS, and social media.
Thorough understanding of Genesys Framework Integration with internal and external components, and experience in delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
Deep knowledge of various Self-Service and speech recognition vendors, including hands-on experience with leading products from Amazon, Genesys, and Nuance, as well as knowledge of WFM Reporting and Analytics.
Experience in complex development environments, either single or across multiple platforms.
Must be a Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Recording, Reporting, etc.).
Ability to work effectively in a remote, virtual, and global environment.
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Company
Capgemini
Capgemini provides consulting, technology, and digital transformation services.
10,001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2920)
2022 (4037)
2021 (3776)
2020 (5124)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO· epa:CAP
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Jean-Philippe Bol
CEO SBU Americas & Asia Pacific
Recent News
2024-06-01
2024-06-01
Company data provided by crunchbase
