CCC Intelligent Solutions · 3 days ago

Customer Success Manager, Casualty

United States

Full-time

Hybrid

Mid Level

$66K/yr - $100K/yr

2+ years exp

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Responsibilities

Support AMs in meeting specific client needs in managing an account

Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issue with clients

Develop operational scorecards for each designated account.

Support sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts)

Provide and review management reporting with users and their management providing insight

Monitors account service plans to reduce issues and detect competitive threats Interpret data, analyze results using statistical techniques and provide ongoing reports

Identify, analyze and interpret trends or patterns in complex data sets

Qualification

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Casualty ExperienceInsurance Industry KnowledgeData AnalysisProblem-SolvingAnalytical SkillsService ExperienceProject ManagementCoordination