Be an early applicantLess than 25 applicants
MBTA ยท 18 hours ago
Operations Information Officer
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years exp
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Responsibilities
Communicate information regarding planned and unplanned incidents in a clear, concise, timely, and articulate manner
Operate a sign/message content management program
Review the effectiveness of communications and make recommendations for improvements
Develop improved communication plans in conjunction with other Authority Departments
Monitor the need for service announcements on a daily basis
Draft, record, and prepare announcements, posters, etc. for specific hours, events, and emergency situations
Monitor critically sensitive and confidential Homeland Security data
Work with various departments to provide timely service updates
Perform various communications functions as assigned
Compile reports as assigned by the Director or Deputy Director of OCC and Training
Remain current with the MBTA's Safety Plan
Respond to emergencies twenty-four (24) hours per day, seven (7) days per week
Drive to visit work sites and assist at emergencies and/or events
Respond to inquiries in a courteous and professional manner
Adhere to the rules, regulations, and policies of the Authority
Perform related duties and projects as assigned
Qualification
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Required
A Bachelor's degree in Communications, English, or related field from an accredited institution
Two (2) years of communications experience related to the dissemination of public information
Effective organizational, confidentiality, time management, analytical, multitasking, and documentation skills
Proficiency with Word, Excel, Database applications, and web content management systems
The ability to pass: A Criminal Offender Record Information (CORI) check, background screenings, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening
Excellent customer service, conflict resolution, and speaking skills
Must possess a valid driver's license
Preferred
Experience working in the MBTA Operations Control Center and/or the ability to speak a second language
Company
MBTA
The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Barbara Bates
Deputy CFO Capital
Mary Ann O'Hara, CPA
Chief Financial Officer
Company data provided by crunchbase
