27 applicants

Company

Original Job Post

Harvard University · 3 days ago

Salesforce Administrator

Cambridge, MA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

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EducationHigher Education

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Responsibilities

Maintains Salesforce Platform system configuration, data maintenance, security, data visibility & access, user functionality, documentation, reporting, and declarative automation tools while adhering to Salesforce Administration/Development best practices.

Supports end-user solutions on the Salesforce Platform that utilize declarative automation tools (Lightning Visual Flow, Process Builder, Workflow rules, OmniStudio).

Collaborates with other Salesforce Platform Solution team members to support the design and development of Salesforce business processes that deliver value to end-user functionality.

Implements standard and custom Salesforce Platform solutions that utilize core Salesforce Student Information System (SIS) and/or Harvard data.

Manages integrated applications & installed packages, including but not limited to TargetX, Form Assembly, Vonage, Blackthorn, SSH (Student Success Hub), Service Cloud, Live Agent, Knowledge Base, OmniStudio and Education Cloud features.

Creates and maintains relevant training materials and user documentation for effective Salesforce onboarding and adoption. Communicates new Salesforce releases and functionality.

Provides regular onsite or remote training for DCE users and supports DCE’s Salesforce user group.

Recommends and informs users as new features become available for useful Business Operations.

Creates reports and dashboards using standard & custom report types. Ensures users are appropriately leveraging the correct reports for data needs.

Seeks continuous learning opportunities to keep abreast of the latest Salesforce functionality.

Maintains relationships with Salesforce peer institutions and actively contributes to the Higher Education Salesforce platform eco-system.

Qualification

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Salesforce administrationBusiness analysisRequirements gatheringPlatform configurationWorkflow automationsData managementData governanceSalesforce communitiesMultiple project managementEducation administrationProblem-solvingCommunicationOrganizationCustomer focusMotivationRelated Work Experience

Required

Minimum of two years’ post-secondary education or relevant work experience

Salesforce Administrator certification or equivalent

Strong business analysis and functional experience, including requirements gathering, creating and deploying solutions to end users

Understanding of platform configuration and how changes can affect system operation

Demonstrated ability to understand custom applications, objects, formula fields, workflow automations and custom views on the Salesforce platform

Ability to prioritize and handle multiple projects simultaneously

Demonstrate strong organization, and communication skills

Confidence in managing large amounts of data with related objects and functions

Strong sense of customer focus, both internal and external

Motivation to learn and continue to develop professional talents and skills

Platform App Developer certification

Advanced Salesforce Administration certification

Administration of Salesforce Communities

Experience administering a single instance of Salesforce across multiple departments at a Higher Education institution

Understanding of data governance at an organizational level

Preferred

Bachelor's degree in business or related field

5-10 years of related work experience

Benefits

Paid Time Off: 3-4 weeks of accrued vacation time per year

Health and Welfare: Comprehensive medical, dental, and vision benefits

Work/Life and Wellness: Child and elder/adult care resources, Employee Assistance Program, wellness programs

Retirement: University-funded retirement plan, contributions from 5% to 15% of eligible compensation

Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School

Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year

Professional Development: Programs and classes at little or no cost

Commuting and Transportation: Various commuter options, discounted parking, public transportation passes, biking benefits

Harvard Facilities Access, Discounts, and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, discounts to various services and cultural activities