Litera · 3 days ago

Customer Success Manager

United States

Part-time

Remote

Entry, Mid Level

$30/hr - $36/hr

1+ years exp

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Customer ServiceDocument Management

Actively Hiring

Insider Connection @Litera

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Consulting with new and existing customers to coordinate onboarding, discover partnership objectives and develop success plans to drive value

Reviewing usage data, overcoming challenges, and proactively working to uncover and mitigate risks

Discovering any additional opportunities to complement the customer’s workflow and solve other business problems they are facing

Maintaining regular contact with stakeholders and key contacts, advocating as their voice and providing regular updates internally

Troubleshooting customer-presented concerns and assisting with navigating the system to adjust records

Leading customer onboarding and a cadence of business review presentations

Working as part of a collaborative team, supporting each other and the needs of customers

Qualification

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Customer successProfessional services industryTechnology interestBroadcast industry experienceEEO recordkeepingProactive customer managementCore values appreciationProblem solvingCommunicationEmpathyAdaptabilityTeam player

Required

Passionate about customer success and excellence

Highly adaptable, quick thinker and inquisitive

Strong presentation, oral and written communication skills are a must

Ability to listen and empathize and understand with a professional services industry

Ability to diligently problem solve and trouble-shoot problems independently

Interest in technology and confidence to demonstrate products

1+ years of recent experience with broadcast industry EEO recordkeeping and reporting

You must be able to manage your customers in a pro-active fashion and educate your customers in how to navigate the B1S world rather than navigate it for them

A team player with an appreciation for Litera’s core values