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Company

Original Job Post

Early Warning® · 3 days ago

Production Control Analyst III

Scottsdale, AZ

Full-time

Hybrid

Mid Level

$85K/yr - $100K/yr

3+ years exp

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Financial ServicesFraud Detection

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Responsibilities

Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary applications and databases

Support and perform application upgrades, patches and configuration setups, and modifications according to policy and documented audit controls

Manage client implementation testing and certification for new and existing clients in assigned application group

Maintain production applications and backup systems on a daily basis

Monitor the systems and their performance to rapidly identify and resolve issues

Assist in implementation and maintain system monitoring tools to ensure optimal system utilization and performance

Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance

On-call responsibilities as part of a rotating schedule in a very high volume, 24x7 environment

Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization

Create and maintain documentation of operational processes to conform to audit requirements. This includes client-specific diagrams and all related client support documentation

Participate in annual Disaster Recovery functional drills, full scale tests and failovers

Review and assist in testing new product features and determine any operational support changes that must be documented and implemented

Validate and report SLA measurements monthly

Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Qualification

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Unix/LinuxNetwork/telco applicationsShell scriptingPerlPHPSQL queriesOracle databasesTroubleshootingSystem issues resolutionPolicy complianceProblem-solvingEffective communicationAttention to detailCustomer serviceReal-Time Payment ApplicationsBusiness Needs AnalysisCommunication

Required

Education and experience typically obtained through completion of a Bachelor’s Degree in Information Systems or related field

Three years of Unix/Linux experience and underlying network/telco applications

Three years of experience in Shell, Perl, PHP and similar scripting languages

Three years of experience with SQL queries and Oracle databases

Ability to research, trouble shoot, and quickly resolve highly technical system and application issues

Effective written and verbal communication skills

Strong attention to detail, accuracy, and policy compliance

Provide excellent customer service with a professional demeanor. Must be able to communicate clearly and professionally with all levels of employees and customers