Tremendous · 3 days ago

Senior Customer Success Manager

New York, NY

Full-time

Onsite

Senior Level

$140K/yr - $180K/yr

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Mobile PaymentsPayments

Insider Connection @Tremendous

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Onboard high-value programs You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition.

Account management You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health.

Expansion You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs.

Handle Feedback Incorporating client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to our product team.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesCustomer SuccessAccount ManagementEnterprise AccountsStrategic AccountsB2B Startup ExperienceHigh-caliber Educational Institution Degree