200+ applicants
DocuSign · 3 days ago
Strategic Customer Success Account Manager
United States
Full-time
Remote
Senior Level
$101K/yr - $144K/yr
8+ years exp
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Responsibilities
Prevent risk and drive growth in top customers through early engagement, driving value, engaging with key collaborators, and mapping customers to executives.
Achieve financial and strategic revenue, bookings, and billings targets.
Maintain and update a rolling forecast of the territory and communicate renewal risks to develop resolution strategies.
Own and implement win/win negotiation strategies for strategic renewals while protecting and enhancing customer trust.
Conduct regular business reviews with customers to ensure adoption and value from the product.
Serve as the primary point of contact for any escalation concerns on behalf of customers.
Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts.
Discuss and advise on core functionality and features, and effectively communicate possibilities.
Act as a DocuSign expert for customers, identifying process gaps and coordinating resources for successful adoption.
Evaluate the portfolio, analyze usage, health, data, and behavioral patterns to prioritize time for favorable outcomes.
Travel occasionally to build customer relationships and improve partnerships.
Follow and adhere to best practices for internal processes including opportunity management, data quality, CRM hygiene, quotes, and forecasting.
Qualification
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Required
8+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach and establishing credibility quickly with senior level executives across the organizations
BA/BS degree or equivalent work experience
Preferred
Strong contract negotiation skills with experience driving high value contracts to completion on-time
Experience with leading an adoption strategy across organizations, serving as a change agent for the customer
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to interact with and influence all levels from individual contributors to executives
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Salesforce experience
Excellent written and verbal communication skills
Ability to conduct value analysis around ROI
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
DocuSign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5,001-10,000 employees
H1B Sponsorship
DocuSign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (197)
2022 (221)
2021 (250)
2020 (131)
Funding
Current Stage
Public CompanyTotal Funding
$536.2MKey Investors
Founders Circle CapitalGreenspring AssociatesAkkadian Ventures
2018-04-27IPO· nasdaq:DOCU
2017-06-13Secondary Market· Undisclosed
2017-03-01Secondary Market· Undisclosed
Leadership Team
Allan Thygesen
Chief Executive Officer
Kamal Hathi
Chief Technology Officer
Recent News
2024-06-05
2024-06-05
Company data provided by crunchbase
