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Company

Original Job Post

Express Scripts by Evernorth · 4 days ago

Operations Lead Analyst

Florida, United States

Full-time

Remote

Senior Level

3+ years exp

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Health CareInformation Technology

H1B Sponsorship

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Responsibilities

Execution of client’s requests and inquiries in aligned to SLAs and other contractual terms.

Monitoring and triaging of client issues aligned to SLAs and other contractual terms.

Routine communication directly with client.

Adherence to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs.

Assist with operation input related to new process development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.

Comply with ESI document and retention requirements.

Provide exceptional service to clients.

Cross-functional collaboration & communication with necessary internal partners.

Clear and timely communication of issues and status to leadership teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Pharmacy benefits managementBenefits set upMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOutlookHealth care industry knowledgePBM industry knowledgeTimeliness managementERP systemsData inputData reconciliationProblem-solvingAdaptabilityOrganizational skillsCustomer service focusCollaborationCable BroadbandFiber OpticInternet Service ProviderSpeeds of at least 10Mbps download/5Mbps uploadAnalytical

Required

High School Diploma required Bachelor’s degree preferred.

3 plus experience preferred in pharmacy benefits management industry with benefits set up knowledge.

Microsoft Excel/PowerPoint/Word required

Outlook required

Excellent verbal and written communication and presentation skills highly desirable

Knowledge of the health care and PBM industry and its products and services

Detailed oriented with strong analytical and problem-solving skills

Ability to manage timelines and meeting tight deadlines

Ability to adapt in a dynamic work environment and make independent decisions

Good organizational, prioritizing skills and ability to multi-task

Strong customer service focus

Demonstrated ability to work with other departments/teams to resolve issues

Experience with use of ERP systems

Experience with data input and reconciliation

Preferred

Bachelor’s degree

Strong analytical problem-solving skills preferred

Experience in the pharmacy benefits management industry

Experience with cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

Health Insurance

Company

Express Scripts by Evernorth

Glassdoor

3.1

We’re a health care opportunity company, tackling the problems others don’t, won’t or can’t. Where some see obstacles, we see possibilities.

Founded in 1986

Mt Pleasant, South Carolina, USA

10,001+ employees

http://www.express-scripts.com/

H1B Sponsorship

Express Scripts by Evernorth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2021 (4)

2020 (3)