CSG · 3 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

$87K/yr - $139K/yr

5+ years exp

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Culture & Values

Insider Connection @CSG

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Responsibilities

Manage a portfolio of strategic accounts, often with complex program and technical requirements, providing clients with thought leadership and consultation.

Develop tailored plans to drive adoption, usage, and value realization.

Evaluate, understand, and advise on ways to drive usage of the platform.

Monitor customer health metrics and create recommendations to drive high utilization and adoption of the product suite.

Qualification

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Customer successConsultingProject managementProgram managementAccount managementEnterprise saasHealthcareFinancial servicesRetailCable & telcoRevenue growth targetsIssue managementRelationship buildingBusiness acumenTechnical solutionsWorkflow analysisSystem evaluationMicrosoft office proficiencyEnglish language proficiencyProblem-solvingHard-workingLeadershipCollaborationContact Center OperationsTelephony NetworkSecure File Transfer ProtocolsIVR Systems

Required

Bachelor’s degree or equivalent education/experience

5+ years of experience in customer success, consulting, CX, project/program management and/or account management

Experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retail and/or Cable & Telco

Proven track record of building and maintaining strong customer satisfaction and achieving revenue growth targets

Strong issue management skills

Ability to build and maintain relationships with internal/external clients at all levels of the organization as well as consult with the customer and assist them in defining their needs based on product industry knowledge

Possess strong leadership and collaboration skills with cross-functional teams

Demonstrated business acumen with the ability to translate business requirements into technical solutions

Ability to analyze workflow, evaluate systems, and formulate plans

Ability to use a personal computer. Proficiency with other Microsoft Office applications

Ability to read, write, speak and understand the English language in a business environment