96 applicants
Spring Health · 3 days ago
Senior Director of Data Science, Customer Experience
United States
Full-time
Hybrid
Senior Level, Director
$227K/yr - $276K/yr
12+ years exp
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Responsibilities
Develop and Execute Data Science Roadmap: Partner with product, engineering, and design leads to conceptualize, design, and implement an ambitious data science roadmap for the customer experience product team.
Drive Analytics Strategy for Customer Success: Own and lead the analytics strategy and value proposition for our Customer Success and Sales teams, aiming to enhance retention and drive upsell opportunities.
Team Leadership and Mentorship: Lead, mentor, and manage a team of data scientists, focusing on building the analytical infrastructure, automated dashboards, and algorithms that power our customer experience analytics and reporting suites, translating data into actionable insights.
Enhance Customer Experience with Predictive Models: Guide the team in creating predictive and machine learning models to elevate our customer experience, including developing a personalized population-level insights engine that drives clinical and financial outcomes, as well as deploying generative Al chatbots to synthesize and summarize member themes.
Conduct Analytical Deep-Dives: Perform in-depth analyses to proactively identify product opportunities, inform experimentation, and shape product roadmaps.
Customer Engagement: Interface directly with customers to craft and communicate a compelling value story, demonstrating the impact and benefits of our solutions.
Build unique and compelling data products, that convey our differentiated value proposition to our customers
Manage, scope and successfully deliver analytics deliverables that meet customer expectations
Renewals/upsells/deals closed due to analytic deliverables
Key KPIs: MAUs on platform, Product Qualified Opportunities, Reporting engagement and automation
Qualification
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Required
You are deeply committed to transforming mental health care and resonate with Spring Health's mission to remove all barriers to mental health.
You have a strong entrepreneurial spirit, are customer-centric, and are passionate about leveraging data to drive product innovation and customer success.
You are proficient with a statistical programming language (Python/R)
You have significant experience with modern data stack technologies (We operate on a Looker-dbt-snowflake stack).
You bring over 12 years of data science experience, ideally supported by an advanced degree in a quantitative field.
You have over 5 years of experience managing and mentoring teams of data scientists, analysts and/or engineers.
You have a track record of overseeing the development of data products and machine learning models from the discovery stage to production.
You excel at translating complex analyses into compelling narratives and actionable project plans for non-technical audiences.
You are proficient in a wide range of data science techniques, including data modeling, machine learning/Al, NLP, and unstructured data analytics, and are eager to apply them to solve complex clinical or business challenges.
You have hands-on experience in building and enabling analytics infrastructure, including data, analytics, and ML pipelines and data models.
You are committed to advancing as a leader, nurturing the growth of your team members, and motivating cross-functional teams to achieve results through collaborative empowerment rather than focusing solely on individual technical goals.
Benefits
Health, Dental, Vision benefits
Individual One Medical account
HSA and FSA plans
Yearly allotment of no cost visits to therapists, coaches, and medication management providers
10 allocated sick days per year
Flexible paid time off and 12 paid holidays
Access to Gympass
Four-week fully paid sabbatical leave after four-year Springaversary
4-4.5 months of fully paid parental leave
Access to Bright Horizons® child care, back-up care, and elder care
Access to fertility care support through Carrot
Financial support through salary benchmarking, incentive pay, and equity
Employer sponsored 401(k) match of up to 2%
Flexible work arrangements
Focus Fridays and Focus Weeks
Professional Development Reimbursement
Donation matching up to $200 per year
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1,001-5,000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5)
2022 (7)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$366.5MKey Investors
KinnevikTiger Global ManagementNorthzone
2023-04-12Series D· $71M
2021-09-16Series C· $190M
2020-11-18Series B· $76M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Company data provided by crunchbase
