139 applicants

Company

Original Job Post

Workiva · 3 days ago

Senior Customer Success Manager

United States

Full-time

Hybrid

Senior Level

$69K/yr - $117K/yr

4+ years exp

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AnalyticsBusiness Process Automation (BPA)

H1B Sponsorship

Growth Opportunities

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Responsibilities

Drive customer adoption of Workiva solutions

Prove return on investment (ROI) to customers at the Senior Management level

Consult on best practices, workflows, and management business reviews

Develop multi-level relationships throughout customer organizations and serve as a trusted advisor to executives & key stakeholders

Identify risks, develop risk mitigation plans within high-touch named accounts, and take appropriate actions to manage and escalate to an efficient resolution

Record customer activity, outcomes, issues, and communication in customer management tools

Ensure top customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans

Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams

Work with Sales to manage a pipeline of upcoming renewal opportunities and consistently achieve revenue retention targets

Enable customers to use the Workiva Platform to achieve technology goals and maximize return on investment (ROI)

Qualification

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Customer SuccessAccount ManagementSalesCarbon AccountingConsultative RecommendationsProblem-SolvingCommunicationPresentationTime Management

Required

4 years of related experience in Customer Success, Customer Service, Account Management, or Sales

Bachelor’s degree

Preferred

Working experience focused on sustainability, climate, carbon accounting, or a related industry

Deeply committed to customer success - not just satisfaction

A passion for sustainability is a must

Ability to understand complex problems deeply and explain potential solutions simply

Expert observation, communication, and presentation skills with a high level of comfort in delivering consultative recommendations to executives & management teams

Self-starter with the ability to manage time and prioritize competing demands

Benefits

A discretionary bonus typically paid annually

Restricted Stock Units granted at time of hire

401(k) match and comprehensive employee benefits package

Company

Workiva

Glassdoor

4.3

Workiva created Wdesk, a cloud-based platform for enterprises to collect, manage, report, and analyze critical business data in real time.

Founded in 2008

Ames, Iowa, USA

1,001-5,000 employees

http://www.workiva.com

H1B Sponsorship

Workiva has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2022 (1)

2021 (3)

2020 (5)