Socialive · 3 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$65K/yr - $85K/yr

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

ContentContent Creators

Insider Connection @Socialive

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Providing necessary enablement for our customers to drive usage, adoption, and business value relating to the customer’s specific business use case

Prepare and lead strategic Business Reviews with enterprise level customers and stakeholders

Ongoing customer management, supporting clients in their efforts to optimize their video content creation, editing, publishing, and live streaming

Designing and developing account plans to increase retention and up-sell

Driving business transformation through adoption, training, and development of best practices to continually grow incremental value for our customers

Providing guidance to customers to help them become engaged and loyal

Maintaining customer relationships to obtain product/service feedback and working with internal teams to ensure customer needs are met

Determining how to define, drive, and demonstrate ROI to every customer through scalable means

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS CSMAccount managementMarketingL&DVideo/creative teamsGrowth orientedOwningClosing renewalExpansion opportunitiesDeveloping strong relationshipsPresenting to executivesValue driversRecurring revenue business modelsRunning Business ReviewsHitting NDR targetsLikableTeam-orientedGreat communication skills