62 applicants
BigID · 3 days ago
Sr Customer Success Manager
San Francisco, CA
Full-time
Onsite
Senior Level
$130K/yr - $145K/yr
5+ years exp
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Hiring Manager
Yafa Diamond
Insider Connection @BigID
Responsibilities
Manage the customer relationship, risk, and revenue
Build trust and create meaningful relationships among champions and key executives within each account
Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
Identify risk and execute a cross-functional risk mitigation plan
Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
Share our Values of Care-Do-Try-Shine!
Qualification
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Required
5+ years in Customer Success managing a portfolio of large enterprise accounts
Background in big data, privacy, data governance, or information security as either customer or vendor
Ability to understand customer needs and provide appropriate best practices
Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
Deep understanding of value drivers in recurring revenue business models
Familiarity with on-premise and/or cloud data landscape
Outstanding interpersonal communication, customer relationship, and executive presentation skills
Excellent organization skills and ability to multitask in a fast-paced startup environment
Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
BS/BA degree
Benefits
Work from home with a global remote-first community
Global Culture Corner
Flexible PTO and Quarterly Volunteer Days
Equity Participation
100% employer-covered medical, dental, and vision options available to you
Additional insurance benefits like pet insurance and legal assistance
Learning & Development Opportunities
Fidelity Employer Sponsored 401K
Robust DEI Program with several vibrant ERG communities
Paid Parental Leave
Company
BigID
BigID is a data intelligence company that helps organizations discover, manage, and protect sensitive information.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$306.1MKey Investors
Riverwood CapitalServiceNowSplunk Ventures
2024-03-18Series E· $60M
2022-10-21Series Unknown· Undisclosed
2022-02-03Corporate Round· Undisclosed
Leadership Team
Dimitri Sirota
CEO & Cofounder
Nimrod Vax
Co-Founder and Head of Product
Recent News
2024-05-16
2024-05-15
Company data provided by crunchbase
