30 applicants

Company

Original Job Post

Cengage Group · 3 days ago

Customer Success Specialist

New Mexico, United States

Full-time

Remote

Entry, Mid Level

$21.25/hr - $34.50/hr

2+ years exp

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E-LearningEdTech

H1B Sponsorship

Culture & Values

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Responsibilities

Achieves sales target for assigned accounts to achieve customer retention and grow sales

Provides consultative upselling and service by applying product knowledge and expertise

Performs effective territory planning to get results

Supports customers to enable optimal navigation of digital products and resources

Monitors success of digital courses to enable positive customer experience

Cultivates relationships to ensure satisfaction and drive customer success through effective problem-solving skills and offering solutions

Exceeds customer expectations, prioritizes needs, and focuses on retention and renewal of customers

Acts as voice of customer to inform internal stakeholders on product and experience improvements

Performs other duties as needed to achieve organizational goals

Qualification

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Relationship managementSalesDigital productsData analysisProject managementCommunicationOrganizationProblem-solvingIndependenceInitiativeProactiveCollaborationDirect Sales ExperienceTerritory Management

Required

Minimum of 2 years of experience in relationship-based role – customer or account management

Strong desire and commitment to learn additional skills to close on sales opportunities

Strong communication skills, written and verbal to effectively engage customers

Demonstrated understanding of technology and some experience with digital products

Ability to build and maintain strong and trusting customer relationships

Ability to analyze data and apply to get results

Highly organized with ability to manage multiple projects and work efficiently

Ability to work independently, take initiative to drive efficiency and effectiveness in the role, and take proactive approach to supporting customers and collaborating with stakeholders

Bachelor’s degree or equivalent experience preferred including experience in a higher education environment, working with faculty on training and implementation of digital solutions

Preferred

Some direct sales experience preferred

Prefer incumbent be located within assigned territory

Company

Cengage Group

Glassdoor

4.0

Cengage Group is an EdTech company that provides secondary and higher education to learners at an affordable price.

Founded in 1903

Boston, Massachusetts, USA

5,001-10,000 employees

https://www.cengagegroup.com/

H1B Sponsorship

Cengage Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (17)

2022 (15)

2021 (19)

2020 (50)