Atos · 3 days ago

Operations Engineer

Irving, TX

Full-time

Onsite

Entry Level

1+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Business DevelopmentConsulting

Insider Connection @Atos

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Perform defined tasks per documented instructions/processes

Monitors and manipulates daily system jobs

Maintains incident logs for all monitored systems

Manages computer resources efficiently to provide maximum throughput and adequate system response

Monitor IBM mainframe consoles, analyze system messages, troubleshoot and resolves events, perform IPL's, update supporting process documentation

Perform Production Control duties for mainframe and midrange batch utilizing scheduling toolsets, execute jobs for batch processing and monitor to completion, troubleshoot/triage job failures and work closely with support teams to identify root cause identification and resolution

Escalate/report the repair of Mainframe, AS/400 and Windows/Unix servers

Perform level 1/2 Windows OS maintenance and troubleshooting

Perform Windows Server monthly security patching, change management functions, customer coordination, BigFix interaction, successfully apply Microsoft patches within allotted maintenance windows

Monitor performance of all enterprise servers, networks, communications devices, etc.

Ensure department standards, procedures, and processes are followed, adherence to service level agreements, monitor processing issue resolution activities to ensure completion in a satisfactory and timely manner

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer operationsMainframeWintelUNIXTroubleshootingTicket managementChange managementRisk mitigationProblem-solvingLogical thinkingAdaptabilityCommunication

Required

1-2 years of experience in performing computer operations tasks in a large Mainframe, Wintel/UNIX, AS400 data center environment

Strong analytic experience and troubleshooting skills

Availability to work day or night shift, adhere to 12 hr work schedule, work weekends and holidays when required

Logical thinker with ability to solve complex problems, quickly analyze problems and implement solutions, adapt to data center evolving environment as required

Responds to customer incoming telephone calls and email, escalate and engage next tier support, coordinate resolution, engage Major Incident Manager, update tower/account management

Troubleshoot priority 1-4 ticket requests, monitor department ticket queues, identify problem and initiate write up, ensure detailed updates, provide accurate description of issue, document detailed work activity, identify related issues, see issue to resolution or escalate to next tier

Adhere to Change management processes, able to initialize and create change tickets, assess the change impacts, support communication efforts, identify and manage action deliverables, analyze and prepare risk mitigation tactics, coordinate with customers and support teams, evaluate and ensure change actions are documented and acted on appropriately, work with change managers to complete presentations, attend CAB meetings, define and measure success and remedy failures

Maintain client confidence and protects operations by keeping information confidential