V Group Inc. · 3 days ago

Desktop Support Specialist

Pennsylvania, United States

Contract

Onsite

Mid Level

4+ years exp

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Responsibilities

Technical expertise in incident and change management via ServiceNow

Experience providing support to assistive technology software and hardware

Technical knowledge in workstation deployments and installation

Expert knowledge with MS Office products and troubleshooting skills

Performs hardware and software diagnostics

Performs physical installation of IT equipment

Excellent communication skills and assists customers to resolve issues

Assist remote IT support teams.

Qualification

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Assistive technologyDesktop supportEnd user supportEmerging technologiesIndustry activitiesData evaluationProcess improvementsProblem-solvingTeam playerCustomer focusAnalytical skillsChange oriented

Required

Minimum 2 years of experience in assistive technology hardware and software.

Minimum 4 years of experience in a desktop and end user support.

Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.

Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.

Demonstrated customer focus, building strong customer relationships.

Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.

Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.