TekSynap · 3 days ago

Help Desk Specialist II

Fort Belvoir, VA

Full-time

Onsite

Entry, Mid Level

5+ years exp

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ComputerInformation Services

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Responsibilities

Installation, configuration, maintenance and troubleshooting for all Executive users of the DTRA systems

Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)

Remote access configuration and support for DTRA Executive users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)

Install, configure, maintain, and troubleshoot computer peripherals

Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel

Provide end-user software and application support

Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.

Must be able to lift 50 lbs.

Gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.

Performance measures for this position focus on efficiency, effectiveness, responsiveness, and overall customer satisfaction.

Qualification

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SecretTS/SCIIAT II certificationMicrosoft products

Required

Minimum of a Secret. TS/SCI preferred.

Active IAT II certification

5+ years of relevant experience

A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience. Years of work experience may be substituted one for one with college years.

Experience with Office 365 and Microsoft products

Must be a US Citizen

US Citizen

Minimum of a Secret. TS/SCI preferred.