Authentic8 · 3 days ago

Sr. Business Systems Analyst

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Business Requirements Gathering: Define business requirements, facilitate discussions, and translate them into functional designs

Hands-on Systems Administration: Administer Salesforce, manage integrations, customizations, and troubleshoot

Ongoing System Maintenance: Audit system and user permissions, implement updates, and monitor performance

Process Documentation: Document business processes, create training materials, and update documentation

Data Integrity: Implement data quality standards, perform validation checks, and collaborate on data governance practices

Operational Efficiency: Analyze processes, identify improvements, and recommend solutions for efficiency

Qualification

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Business Systems AdministrationSoftware ImplementationsLead-to-Cash Tech StackMarketing SoftwareSalesforce Sales CloudFinance SoftwareSolution ArchitectureCPQ ModulesProcess DocumentationTraining MaterialsData IntegrityData GovernanceBusiness AnalysisProblem-SolvingAnalyticalAttention to DetailCommunicationInterpersonalPrioritizationJIRA/ConfluenceUser supportResource enhancementHard-working

Required

Bachelor's degree or higher in business or technology-related field

5+ years of relevant experience in ongoing business systems administration and software implementations within Business / Revenue Operations

Familiarity with usage based models/SKUs, multi-year transactions, discounts, channel, and Federal business in general (FedRamp, complex customer account set-ups, etc.)

In-depth functional and technical hands-on systems administration and solution architecture, particularly within a full 'Lead-to-Cash' tech stack - Marketing Software (Marketo), Salesforce Sales Cloud, Finance Software (Zuora & NetSuite) and other related technologies

Strong analytical and problem-solving skills with acute attention to detail

Experience with managing consultants, outsourced managed service providers and offshore resources

Experience with implementation or enhancements of CPQ modules that include quoting, subscription management, pricing, product bundles, product/pricing rules, and advance approvals

Excellent communication and interpersonal skills for collaborating with cross-functional teams

Experience in creating process documentation and training materials

Ability to prioritize and manage multiple tasks in a dynamic environment

Knowledge of data integrity best practices and experience implementing data governance

Familiarity with business analysis methodologies and tools