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Company

Original Job Post

XPO · 3 days ago

Analyst, Claims

North Richland Hills, TX

Full-time

Hybrid

Mid Level

1+ years exp

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Responsibilities

Understand and qualify the type of claims filed; investigate and analyze cargo claims for loss, damage, and delays to determine company liability and costs for damage or loss while protecting company and customer interests

Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification; negotiate cargo liability

Collaborate with Sales, Pricing, Operations, and customers regarding the disposition of claims

Compose professional claims correspondence

Manage claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures

Handle customer inquiries and complaints

Provide claim prevention techniques and tips to the field

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cargo ClaimsLiabilityRisk ManagementProblem-SolvingAnalytical Skills2 Years Related Experience Common Law Liability Code of Federal Regulations Transportation Contracts National Motor Freight Classification System Risk Reduction Claims Process Communicate with Executive ManagementDemonstrated Ability to Work Under Strict DeadlinesExceptional Customer Service Communication PlanningOrganizational Skills

Required

Bachelor’s degree or equivalent related work or military experience

1 year of experience as a cargo claims examiner, analyst or in a similar capacity working with liability and risk

Preferred

2 years of related experience

Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements and the National Motor Freight Classification system

Knowledge of risk reduction and claims process

Exceptional customer service skills

Able to communicate with executive management regarding the decision-making process of claims declined and/or paid

Excellent written, verbal and telephone communication skills

Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

Benefits

Full health insurance benefits available on day one

Life and disability insurance

Earn up to 15 days of PTO over your first year

10 paid company holidays

401(k) option with company match

Education assistance

Opportunity to participate in a company incentive plan

Company

XPO

Glassdoor

3.6

XPO is a provider of freight transportation and logistics services.

Founded in 1989

Greenwich, Connecticut, USA

10,001+ employees

https://www.xpo.com

H1B Sponsorship

XPO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2022 (9)

2021 (9)

2020 (20)