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Company

Original Job Post

Woolpert · 3 days ago

IT Support Analyst

Virginia Beach, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

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ArchitectureConsulting

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Responsibilities

Provide exceptional customer service in person, via phone and email as appropriate.

Perform analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.

Record and manage equipment sent to repair depots for equipment under warranty or service contracts.

Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.

Collaborate with network and server administrators when needed to ensure efficient operation of the company’s infrastructure environment.

When necessary, liaise with third-party support and equipment vendors.

Following agreed procedures, identify, register, and categorize incidents.

Gather information to enable incident resolution and promptly allocate incidents as appropriate.

Maintain incident records and advise relevant persons of actions taken.

Apply tools, techniques, and processes to create and maintain an accurate asset inventory.

Produce reports and analysis to support asset management activities to aid decision making.

Qualification

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MicrosoftMicrosoft 365LaptopsDesktopsWorkstationsTabletsPC componentsVideo cardsRAMHDDsSystem boardsCloud-based technologiesSystem imagingSCCMAsset managementRemote system controlCollege degreeIT work experienceMicrosoft Certifications

Required

Strong Microsoft background: Windows, and components of Microsoft 365 (M365) including Teams.

Support experience with laptops, desktops, workstations, and tablets.

Technical knowledge of internal PC components, including video cards, RAM, HHD’s and system boards

Experience supporting cloud-based technologies.

Working technical knowledge of system imaging using SCCM or similar system management platforms.

Experience in asset management practices.

Knowledge of remote system control procedures.

College degree or 2-5 years equivalent IT work experience

Preferred

Microsoft certifications a plus

Benefits

Training and coaching programs

Excellent benefits package

Competitive salaries

Company

Woolpert

Glassdoor

3.4

Woolpert is a design, geospatial, and infrastructure management firm.

Founded in 1911

Dayton, Ohio, USA

1,001-5,000 employees

http://www.woolpert.com

H1B Sponsorship

Woolpert has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (5)

2022 (1)

2021 (3)

2020 (2)