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Company

Original Job Post

JPMorgan Chase & Co. · 3 days ago

Experience Research Senior Associate - Payments Experience

Chicago, IL

Full-time

Onsite

Senior Level

3+ years exp

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Asset ManagementBanking

H1B Sponsorship

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Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights

Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement

Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings

Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications

Stay current with industry trends and incorporate knowledge into team insights

Deeply understand and evangelize the needs, behaviors, and pain points of customers

Effectively communicate research insights through compelling presentations, workshops, and written reports to stakeholders of all levels

Stay up to date on the latest research methodologies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User Experience ResearchQuantitative ResearchQualitative ResearchEthnographyData AnalysisUser Experience DesignResearch MethodologiesCross-Functional CollaborationResearch Study DesignPowerPointExcelQualtricsOptimal WorkshopUserZoomUser TestingProblem-SolvingCommunicationCollaborationMixed Methods ResearchStatistical AnalysisService DesignMarket ResearchB2B Enterprise AudiencesInnovationTeam Player

Required

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques

Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis

Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences

Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Demonstrated experience in collaborating with cross-functional teams, including UX designers, product manager and developers to propel customer-centric decision-making and inform product prioritization

Experience designing high-quality research studies with an ability to iterate and adapt to changing product design needs

Excellent communication and presentation skills

Comfortable using PowerPoint, Excel, Qualtrics, Optimal Workshop, UserZoom/User Testing, and related user research tools

Preferred

Experience with mixed methods research (qualitative and quantitative), including statistical analysis, design strategy, service design and/or market research is a plus

Have a creative spirit of collaboration and innovation in exploring future ideas and solutions through new and different research methodologies

Previous work in payments and/or a focus on B2B enterprise audiences is a plus

A team player

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorgan Chase & Co.

Glassdoor

4.0

With a history tracing its roots to 1799 in New York City, JPMorgan Chase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10,001+ employees

http://www.jpmorganchase.com

H1B Sponsorship

JPMorgan Chase & Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2462)

2022 (3868)

2021 (3211)

2020 (2556)